Material Testing lab

POLICY

   APCOER CEEEMTL is committed for Total customer satisfaction by adhering to good professional practices through consistent operations, maintaining impartiality and providing accurate Testing Services as per the requirements of the Customer. .

• This we will achieve through continual improvement in;
• 1. Development and implementation of the system according to ISO/IEC 17025: 2017 requirements.
• 2. Adherence to the Test Processes of the valid National / International Standards.  
• 3. Ensure competence of the personnel.
• 4. Accuracy and fitness of Test equipment.
• 5. Protection of Customers confidential information.
• 6. Ensuring compliance to the accreditation body requirements.

OBJECTIVES

• 1. Maximum 1 mistake per quarter in the report identified during the review.
• 2. Maximum 1 complaint per quarter related to testing services provided to the customer/s.  
• 3. Achieve a minimum 90% customer satisfaction level.